The art and tools of quality management are a mature field since decades. Practically all large and medium size companies have introduced processes and tools to implement and trace those process- es. However, media breaks and inconsistencies in those processes and tools are a bigger issue than most of us like to admit. Few project and quality managers have up-to-date linked information about versioned customer and technical requirement tracing, test cases and results, incidents, bugs, and changes, feature candidates, tasks and efforts spent at their fingertips.
Lack of real-time and linked information availability turns even experienced project managers into as- sistants periodically querying and entering information that should have been created and associated automatically while project work was performed. This would free valuable time and resources for deci- sion making and for ensuring that projects deliver defined quality and stay within time and budget.
Theory is available, tools are there, but why aren’t they fully introduced and used in daily life?
This workshop shall find reasons for the status quo and present practical examples of turning quality management into a fast and reliable information source for continuous decision making.